Our Ultra Serenity policy
Covid guarantee included

In such an unusual period, we have implemented an Ultra Serenity policy with the most comprehensive and appropriate guarantees, so that you have greater flexibility in booking and, if necessary, the option of cancelling your next trip. Get optimal protection with our included Covid guarantee.

Relaxed booking conditions

For any new cruise that is booked and scheduled to depart between 1st November 2020 and 31 October 2021:
• 10% deposit only
• final payment: 30 days before departure

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservation@ponant.com

OR

Credit for 100% of the money you paid valid for 24 months following the initial departure date

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

Your cruise
cannot be operated

Full refund of all the money you committed

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservation@ponant.com

OR

Credit for 100% of the money you paid valid for 24 months following the initial departure date

Full refund of all the money you committed

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

Full refund of all the money you committed

Your cruise
cannot be operated

Full refund of all the money you committed

The cancellations and refunds conditions apply to the cruise service only. For other services, especially air travel, cancellation incurs the actual costs requested by those companies. This information is an extract from the guarantees and is not contractual. Conditions apply for all customers who live in the EU, French overseas departments and territories, and Switzerland, Monaco and Andorra. More information in the «General conditions of sale» section on www.ponant.com. Non-contractual document.