Our Ultra Serenity policy
Covid guarantee included
In such an unusual period, we have implemented an Ultra Serenity policy with the most comprehensive and appropriate guarantees, so that you have greater flexibility in booking and, if necessary, the option of postponing or cancelling your next trip. Get optimal protection with our included Covid guarantee.
Relaxed booking conditions
For any new cruise that booked between 25 November 2020 and 30 June 2021 for a departure scheduled until 31 October 2022:
• 25% deposit
• final payment: 30 days before departure
+ 30 days
before departure
Postpone or cancel free of charge and for whatever reason.
Email: reservation@ponant.com

- 30 days
before departure
Without a reason
Positive Covid test
The usual policy applies
Free postponement or cancellation

Your cruise
cannot be operated

100% Future Cruise Credit
Full refund of all the money you committed
+ 30 days
before departure
Postpone or cancel free of charge and for whatever reason.
Email: reservation@ponant.com

100% Future Cruise Credit
- 30 days
before departure
Without a reason
Positive Covid test
The usual policy applies
Free postponement or cancellation

Full refund of all the money you committed
Your cruise
cannot be operated

Full refund of all the money you committed