Our Ultra Serenity policy
Covid guarantee included
In such an unusual period, we have implemented an Ultra Serenity policy with the most comprehensive and appropriate guarantees, so that you have greater flexibility in booking and, if necessary, the option of cancelling your next trip. Get optimal protection with our included Covid guarantee.
Relaxed booking conditions
For any new cruise that is booked and scheduled to depart between 1st November 2020 and 31 October 2021:
• 10% deposit only
• final payment: 30 days before departure
+ 30 days
before departure
Postpone or cancel free of charge and for whatever reason.
Email: reservation@ponant.com
OR
Credit for 100% of the money you paid valid for 24 months following the initial departure date
- 30 days
before departure
Without a reason
Positive Covid test
The usual policy applies
Free postponement or cancellation
Your cruise
cannot be operated
Full refund of all the money you committed
+ 30 days
before departure
Postpone or cancel free of charge and for whatever reason.
Email: reservation@ponant.com
OR
Credit for 100% of the money you paid valid for 24 months following the initial departure date
Full refund of all the money you committed
- 30 days
before departure
Without a reason
Positive Covid test
The usual policy applies
Free postponement or cancellation
Full refund of all the money you committed
Your cruise
cannot be operated
Full refund of all the money you committed
