Our Ultra Serenity policy
Covid guarantee included
In such an unusual period, we have implemented an Ultra Serenity policy with the most comprehensive and appropriate guarantees, so that you have greater flexibility in booking and, if necessary, the option of postponing or cancelling your next trip. Get optimal protection with our included Covid guarantee.
Relaxed booking conditions
For any new cruise booked between 1st September 2021 and 31 December 2021 for a cruise scheduled to depart until 31 December 2022:
• 25% deposit
• final payment: 30 days before departure
+ 30 days
before departure
Cancel or postpone free of charge and for whatever reason.
Email: reservation@ponant.com
- 30 days
before departure
Without a reason
Positive Covid test
The usual policy applies
Free postponement or cancellation
Your cruise
cannot be operated
Free rebooking or 100% credit of all the sums paid
+ 30 days
before departure
Cancel or postpone free of charge and for whatever reason.
Email: reservation@ponant.com
100 % credit or refund of all the sums paid
- 30 days
before departure
Without a reason
Positive Covid test
The usual policy applies
Free postponement or cancellation
100 % credit or refund of all the sums paid
Your cruise
cannot be operated
100 % credit or refund of all the sums paid
